The request
Begin with the work that matters.
A team brings a real need into Nellia. The request has a purpose, a responsible person and a place in the operation.
The goal sets the direction.
Describe your operationNellia · Enterprise operating systems
One workflow.A measurable first result.
For operations leaders whose teams chase context across tools. Nellia scopes one workflow, agrees how to measure the result, and delivers it with your team using AI and NelliaOS.
The organization travels with the work.
Customer knowledge, source context and operating goals reach the people and agents authorized to use them.
Inside NelliaOS
Put the operating system to work.
Explore an interactive product walkthrough. Choose a conversation, guide an agent through review or turn a customer signal into a useful next action.
Sample conversations · local actions · no messages sent
NelliaOSExample workspace
Interactive walkthrough
Assigned team and accounts
WhatsAppOperations account
Next step for the site request
Specialist suggestionNot sent
Prepare a draft to carry the context into a reply.
Follow the work. Every decision has a place.
A request carries its context, its responsible people and the evidence of what happened. Nellia keeps that thread intact as the work moves.
The context
Prepare from the company's own context.
The conversation, relevant records and operating policy inform the next action. Sources and access stay attached to the work.
Context travels with the action.
Explore the platformThe review
Put the decision in the right hands.
The responsible person reviews the proposed change, its account and its recipient. The approval belongs to that specific action.
People keep control of the commitment.
Explore access and controlThe evidence
Keep what happened connected to why.
Execution produces a record. The source, the decision, the delivery and the next step remain connected for the team that continues the work.
Evidence closes the loop.
Build your engagement briefBuilt around people
Make room for the way teams work.
Your teams bring their expertise. Nellia brings the operating foundation that connects their context, their tools and the work they own.
Meet the operating model
NelliaOS
The context behind every action.
An operating system needs to understand the organization it serves. NelliaOS connects the customer, the task, the relevant knowledge and the authority to act.
Accountable ownerResponsibility stays visible as work moves between departments, systems and agents.
Platform
One operating foundation. Your business on top.
Review the capabilities available for your first workflow. The proposal identifies what can be reused and what needs integration or custom delivery.
Business context
Connect operating knowledge and customer records to the work, with permission-aware retrieval and source history.
People and agent identities
Manage membership, roles and delegated agent authority within the organization's identity and resource boundaries.
Applications and workflows
Build domain applications around shared tasks, approvals and business events. Carry ownership across departments.
Multichannel operations
Keep conversations, account identity and customer context together. Route work through the capabilities of each connected channel.
Guided adoption
Welcome each role into a useful first task. Present relevant next actions based on current work and personal progress.
Retention and expansion
Turn adoption signals into recovery tasks and relevant offers. Connect journeys to verified customer and commercial outcomes.
Governed integrations
Connect existing systems through owned interfaces. Scope tools, credentials and data flows to their permitted use.
A reviewed capability factory
Package useful operating methods with defined inputs, tool scope and acceptance evidence. Promote reviewed versions through controlled releases.
Solutions
Follow the work from signal to outcome.
See how NelliaOS connects an operating event to the people and permissions needed to resolve it.
Operations
Resolve an operating exception.
A service request depends on another team. NelliaOS keeps the customer context and decision ownership attached to the work.
An integration event or assigned conversation opens a task with its source and responsible queue.
Operating outcome
The responsible team has a complete operating record and a clear path to close or escalate the exception.
Company
Built around the way companies operate.
Responsibility stays visible as work moves between departments, systems and agents.
Work begins with context
The customer, operating goal and relevant knowledge travel with the task. Source ownership and freshness stay visible.
Authority is explicit
People and agents act within a defined resource scope. Sensitive work follows the approval policy and records the decision.
Someone owns the outcome
Each workflow has an accountable team. Its record distinguishes preparation, execution and the result delivered.
The system belongs in your operating model
Modular applications and deployment choices fit the organization while sharing a consistent core.
Deployment
Run it within your boundaries.
Choose the operating model that fits your infrastructure, data location and internal ownership.
Managed dedicated
A dedicated environment operated by Nellia within an agreed service scope.
- Where it runs
- An agreed hosting region
- Data location
- Dedicated stores and documented integration flows
- Operating responsibility
- Nellia, with named customer decision owners
- Control boundary
- Your business policy; agreed infrastructure and service responsibility
Our approach
Start with one workflow your team can use.
Agree a paid first engagement with a defined scope and acceptance measure. Nellia works alongside your team, then reviews repeat use before proposing expansion.
Assess
Choose one workflow and its decision owner. Record the current result and agree which measure matters.
Model
Agree the paid delivery scope and acceptance measure. Review available capabilities, custom work, access boundaries and dependencies.
Prove
Deliver alongside your team. Review the agreed workflow and its failure paths, then compare the result with the baseline.
Roll out
Prepare role-specific welcome and support. Expand access through agreed groups with a clear recovery path.
Operate
Review support needs and repeat use. Package proven methods for reuse; propose additional workflows with their own scope.
Who we are inspired by
Founder stories that inform how we think about delivery and product.
Basecamp grew out of a design firm's work with clients. We take a practical lesson from that origin: let useful work reveal what deserves to become a product.
Read the founder's story: BasecampMailchimp began as a side project in a web design business and developed an email product before expanding its platform. That focus inspires us to make the first workflow useful before widening the scope.
Read the founder's story: MailchimpMews began with its founder's experience of running a family hotel and the limits of its software. It reminds us to understand the work inside a real operation before designing a broader system.
Read the founder's story: MewsTalk to Nellia
Which workflow needs a better result?
Tell us where work gets stuck, who owns the decision and how you measure it today. Use the brief to prepare the conversation.
Discuss your operation